Refund & Returns Policy

Last Updated: September 17, 2026

At Selliion, we want you to have a clear understanding of our refund and returns process before making a purchase. Because our products are digital and are delivered electronically, certain restrictions apply to returns and refunds.

By purchasing a digital product from Selliion, you acknowledge and agree to the terms outlined in this Refund & Returns Policy.

1. Digital Products and Final Sales

All sales of digital products are generally considered final once the order has been successfully completed and the product has been made available to you.

Unlike physical goods, digital products cannot be physically returned once they have been downloaded, accessed, or delivered electronically. For this reason, we do not accept standard returns or offer refunds simply because you have changed your mind or no longer want the product.

However, this does not affect your rights where a refund or other remedy may be required under applicable consumer protection laws.

2. When You May Be Eligible for a Refund

Although most digital-product purchases are final, we may consider a refund, replacement, or another appropriate resolution in certain circumstances.

These may include:

Duplicate Purchases

If you accidentally purchase the same digital product more than once, please contact us as soon as possible. After verifying the duplicate transaction, we may refund the additional purchase.

Failure to Receive Your Product

If you completed a purchase but did not receive access to the digital product due to a technical or delivery issue, please contact us. We will first attempt to resolve the delivery or access problem. If the issue cannot reasonably be resolved, a refund may be considered.

Defective, Corrupted, or Incomplete Files

If the digital file you received is corrupted, technically defective, incomplete, or otherwise unusable due to an issue with the product itself, please contact us with details of the problem. Where appropriate, we may provide a replacement file, corrected version, or refund.

Product Significantly Different From Its Description

If the product you receive is materially and significantly different from the description, specifications, or information provided on our website at the time of purchase, you may contact us for assistance.

We will review the product and the information presented at the time of purchase before determining an appropriate resolution.

3. Situations Where Refunds Are Generally Not Available

Refunds will generally not be provided in the following situations:

  • You have changed your mind after purchasing the product.
  • You purchased the wrong product by mistake.
  • You no longer need or want the product.
  • You purchased a product without reviewing its description, requirements, format, or compatibility information.
  • You expected the product to contain features, files, or content that were not included in its description.
  • You are dissatisfied with the product where it substantially matches its advertised description.
  • You are unable to use the product because your device, software, application, operating system, or other technical environment does not meet the stated requirements.
  • You have already downloaded or accessed the product and simply no longer wish to keep it.

We strongly recommend reviewing the product description, previews, specifications, file formats, and any available requirements before completing your purchase.

4. Refund Request Period

If you believe you have a valid issue with your purchase, please contact us within 7 days of the original purchase date.

Requests submitted after this period may not be eligible for review unless there are exceptional circumstances or applicable law requires otherwise.

The 7-day period applies to requests concerning issues such as:

  • Missing digital products;
  • Incorrect products;
  • Corrupted or defective files;
  • Incomplete files;
  • Significant discrepancies between the purchased product and its description; or
  • Other genuine technical or fulfillment problems.

5. How to Request a Refund or Replacement

To request assistance, please contact our support team at:

support@selliion.com

Please include the following information with your request:

  • Your full name;
  • Order number;
  • Email address used for the purchase;
  • Name of the digital product;
  • Date of purchase;
  • A clear description of the problem; and
  • Any relevant screenshots or supporting information, where applicable.

Providing complete information helps us investigate and resolve your request more efficiently.

6. Review of Refund Requests

Every refund request is reviewed based on the specific circumstances of the order.

We may ask for additional information or evidence to verify the issue before approving a refund or replacement. Where a technical issue can reasonably be resolved by providing a corrected file, replacement product, updated download, or access assistance, we may offer that solution instead of issuing a refund.

If a refund is approved, it will generally be processed using the original payment method, subject to the processing procedures and timelines of the relevant payment provider.

7. Unauthorized or Fraudulent Transactions

If you believe that a purchase was made using your payment method without your authorization, please contact us immediately.

For your protection and ours, we may request additional information to investigate the transaction. Unauthorized transactions may also need to be reported directly to your bank, card issuer, or payment provider.

8. Promotional, Discounted, or Special-Offer Purchases

Digital products purchased during promotions, discounts, bundles, or special offers remain subject to this Refund & Returns Policy unless separate terms were clearly provided at the time of purchase.

If a promotional offer includes specific refund or purchase conditions, those conditions may also apply.

9. Chargebacks and Payment Disputes

Before initiating a payment dispute or chargeback, we encourage you to contact us so that we have an opportunity to investigate and resolve the issue.

If you initiate a chargeback while a refund request is already being reviewed, we may provide relevant transaction and order information to the applicable payment processor or financial institution as part of the dispute process.

10. Changes to This Policy

Selliion reserves the right to modify, update, or replace this Refund & Returns Policy at any time.

Any changes will become effective when the updated policy is published on our website. The version of the policy applicable to your purchase will generally be the version in effect at the time your order was placed, subject to any rights or obligations imposed by applicable law.

11. Contact Us

If you have a question about this policy, your order, or a potential refund or replacement request, please contact us:

Email: support@selliion.com

Phone: 042-37115555 / 042-37116666

When contacting us about an order, please include your order number so that we can locate your purchase and assist you efficiently.

Thank you for choosing Selliion.