Refund and Returns Policy

Thank you for shopping with Selliion. We want you to have a positive shopping experience. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

You may request a return for an eligible product within 7 days of receiving your order, provided that the product meets the conditions below:

  • The product must be unused and in its original condition.
  • The product must be returned with its original packaging, tags, accessories, manuals, and other included items, where applicable.
  • The product must not be damaged, altered, or used beyond what is necessary to inspect it.
  • Proof of purchase or order details may be required.

Some products may have different return conditions due to their nature. Please check the product description before placing your order.

2. Non-Returnable Products

Certain products may not be eligible for return, including:

  • Products that have been used, damaged, or altered by the customer.
  • Products without their original packaging or accessories, where applicable.
  • Personalized or customized products.
  • Perishable or hygiene-sensitive products where applicable.
  • Digital products or downloadable items after delivery or access.
  • Products specifically marked as non-returnable on the product page.
  • Any other products restricted from return by applicable law.

3. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide:

  • Your order number.
  • A description of the issue.
  • Clear photos or videos of the product and packaging, if applicable.

After reviewing your request, we may offer a replacement, exchange, repair, or refund, depending on the situation and product availability.

4. How to Request a Return

To request a return, please contact our customer support team with:

  • Your name.
  • Order number.
  • Product name.
  • Reason for the return.
  • Photos or other supporting information, if required.

Please do not send a product back without contacting us first. Unauthorized returns may not be accepted.

5. Refunds

Once we receive and inspect the returned product, we will notify you about the status of your refund.

If your return is approved, the refund will be processed using the applicable original payment method, where possible.

The time required for the refund to appear in your account may depend on your payment provider or bank.

6. Shipping Costs for Returns

Return shipping costs may depend on the reason for the return.

  • If the product is defective, damaged during delivery, or incorrectly sent by us, Selliion may cover the applicable return shipping cost.
  • If you simply change your mind or order the wrong product, you may be responsible for the return shipping cost, where applicable.

Original shipping charges may not be refundable unless required by applicable law or the return is due to an error on our part.

7. Exchanges

If you would like to exchange an eligible product, please contact us within the applicable return period.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may provide another appropriate resolution, such as a refund.

8. Late or Missing Refunds

If you have been approved for a refund but have not received it, please:

  1. Check your bank or payment account.
  2. Contact your payment provider or bank, as processing times may vary.
  3. Contact Selliion customer support if you still have not received your refund.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

We will try to accommodate cancellation requests, but an order may not be cancellable once it has been processed, shipped, or delivered to the shipping carrier.

10. Product-Specific Policies

Because Selliion sells a wide range of products, certain products may have specific warranty, return, refund, or exchange conditions.

Where a product has a specific return or warranty policy, that policy may apply in addition to the terms stated on this page.

11. Changes to This Policy

Selliion reserves the right to update or change this Refund and Returns Policy at any time.

Any changes will be posted on this page with an updated Last Updated date.

12. Contact Us

If you have any questions about our Refund and Returns Policy, returns, exchanges, or refunds, please contact our customer support team.

Selliion
Website: Selliion
Email: selliion@selliion.com

We will be happy to assist you with your request.